Troubleshooting Lume: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update Lume game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Lume again.
- Install Missing Multiplayer packages.
How to Fix Lume Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch Lume and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact State of Play Games Customer Service
If the problem still persists, contact State of Play Games customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
Lume: An illuminating puzzle adventure! With a set built entirely out of paper and cardboard, and sumptuously filmed, Lume is a game with a style unlike any other. Power to your grandad’s house has failed. What’s more, he’s nowhere to be seen. Immerse yourself in Lume’s photoreal world, solve perplexing paper puzzles to help restore the power, and uncover a deeper mystery behind the blackout. This game forms Part 1 of a larger, ongoing story.
