Troubleshooting Family Tree Heritage Platinum 9: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update Family Tree Heritage Platinum 9 game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Family Tree Heritage Platinum 9 again.
- Install Missing Multiplayer packages.
How to Fix Family Tree Heritage Platinum 9 Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch Family Tree Heritage Platinum 9 and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact Individual Software Customer Service
If the problem still persists, contact Individual Software customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to www.individualsoftware.com/B2B_support/
ABOUT THE GAME
Family Tree Heritage makes searching for ancestors and creating your tree easy. Find records and important documents for your ancestors with one click for seamless searches to the world’s largest genealogy database.
Fast & Easy! Find Your Ancestors and Create Your Family Tree!
Create Your Family Tree – Quick & Easy!
Search Your Ancestors – FREE!*
Share Your Family Story – Charts, Books & More!
Direct Access to FamilySearch
Family Tree Heritage is fully integrated with the new Family Tree of FamilySearch. Import records directly and build your family tree quickly.
No subscription required for worldwide searches
Search billions of records with 1-click from the software
Easy access to nearly 1 billion documents and records—Free!
Design Trees, Charts & Reports!
Create colorful trees, heirloom-quality charts, reports and family books that will be cherished by your family members now and in future years, with Family Tree Heritage’s genealogy design tools.
New Features
Exciting new features to help you easily research your ancestors and share your family story.
Interactive Research Timeline
Uncover new information about your ancestors. The research timeline helps you uncover clues that will assist you in researching your family history by uncovering events in an ancestor’s lifetime. These events may have affected your ancestors, such as a war or immigration issue, and they can point you to additional resources to help you learn more about your ancestors. There are several pre-designed event groups to choose from. You may also add your own events. The Timeline view is interactive: click on names, dates, and places to see how it responds. A Timeline report is available for printing.
Tags
Tag ancestor similarities—up to 3 tags per person. You can create your own set of Tags and assign up to three Tags to the various individuals in your database. This is a popular and useful new feature among genealogists. The tags display on...
