Troubleshooting The Crystal Reef: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update The Crystal Reef game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run The Crystal Reef again.
- Install Missing Multiplayer packages.
How to Fix The Crystal Reef Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch The Crystal Reef and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact Virtual Human Interaction Lab Customer Service
If the problem still persists, contact Virtual Human Interaction Lab customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
A rocky reef off the coast of Italy demonstrates the future of climate change. Meet Dr. Fio Micheli, the marine scientist who studies this reef, and dive underwater with her to learn about ocean acidification and how human-produced carbon dioxide will turn all the world’s oceans into what scientists are calling “the ocean moonscape.”
The Crystal Reef is 360-degree video experience that tackles communicating climate change in an immersive and scientifically valid way by the combining the virtual reality expertise of Stanford’s Virtual Human Interaction Lab (VHIL) along with the research of the marine science experts at Hopkins Marine Station.
Drastic change in conservation behaviors can sometimes require unrealistic access to places or experiences that are impossible for the general public. This is additionally the case in marine science, which suffers from communication problems because many of its ecosystems are only directly accessible to coastal citizens, able scuba divers or aquarium visitors. The complexity of climate change and ocean acidification also makes it difficult for the public to grasp its scope. The Crystal Reef is a story that aims to reduce both of those access barriers.
