Troubleshooting Mona Lisa: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update Mona Lisa game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Mona Lisa again.
- Install Missing Multiplayer packages.
How to Fix Mona Lisa Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch Mona Lisa and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact Le Louvre Customer Service
If the problem still persists, contact Le Louvre customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
Mona Lisa: Beyond the Glass is the first VR experience presented to the public by the Louvre Museum and is conceived as part of the Museum’s seminal Leonardo da Vinci exhibition which commemorates the 500th anniversary of the artist’s death in France. Mona Lisa: Beyond the Glass reveals the latest scientific research on da Vinci’s artistic innovation and his painting techniques and processes through exceptional visualization in virtual reality, bringing them to life.
