The Escape down or not working? crashes or problems?

Have an issue with The Escape? Report your problem

Your Name*

First Name *

Your E-mail*

Your Message*

Troubleshooting The Escape: How to Fix Common Problems and Isuses

Common fixes:

Clear the Cache of Your PC or Console
Update The Escape game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run The Escape again.
Install Missing Multiplayer packages.

How to Fix The Escape Game Server Connection Problems:

Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
  In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
  Now, Restart your computer and Launch The Escape and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).

ABOUT THE GAME

The Escape is a challenging online co-op strategy game where players work together to compete a series a task and go head-to-head in our game modes known as Hide and Seek and The Escape.If you like to take life on the creative edge; we are working on an in-game level editor with workshop capability so you can host and share your levels with your friends and other players around the world!The controls are simple and the game is designed for the user to be able to host or join a game within a few seconds.Worried about server issues? Don't worry, you can host lobbies from the comfort of your own home to match against your friends quickly and easily.Key Features4 Player Co-OpPrivate Lobby'sPublic Lobby's w/ Server Browser2 Official Levels made by our team2 Official Game modes for you to enjoySteam IntegrationsTwitch Integration We plan on adding a lot more over the time such as new game modes, Level Editor w/ Workshop Integration, and much more!