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Top Floor problems reported in the last 24 hours
Most Common Problems
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Troubleshooting Top Floor: How to Fix Common Problems and Isuses
Common fixes:
Clear the Cache of Your PC or Console
Update Top Floor game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Top Floor again.
Install Missing Multiplayer packages.
How to Fix Top Floor Game Server Connection Problems:
Reset Winsock:
Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator. In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard). Now, Restart your computer and Launch Top Floor and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).
Contact SmartVR Studio Customer Service
If the problem still persists, contact SmartVR Studio customer support. Here is how:
Open email client
Provide all neccessary details about the issues you're experiencing.
Welcome to Top Floor Experience.It is time to enjoy virtual reality and push yourselves... beyond the limits.This elevator is going to take you very high above ground. Remember this experience is safe. Relax. What you are going to encounter is not reality... This exact moment... fear is your main emotion but you can fight that fear by steping on this beam. Balance is key and remember: don't rush yourself. One step at a time. Well done, you did it, now we need to go back to reality. There is only one way... you need to jump. And remember... it's not real... Unique Virtual Reality experience HTC Vive required Two different gaming modes: with or without controllers attached to your legs Plug & Play pre-flight tutorial Customized HTC Vive mounts for legs for sale soon! (not required; you can use ducktape; straps or put in your socks :)
