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Mystery Case Files: Return to Ravenhearst™ problems reported in the last 24 hours
Most Common Problems
Have an issue with Mystery Case Files? Report your problem
Troubleshooting Mystery Case Files: How to Fix Common Problems and Isuses
Common fixes:
Clear the Cache of Your PC or Console
Update Mystery Case Files game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Mystery Case Files again.
Install Missing Multiplayer packages.
How to Fix Mystery Case Files Game Server Connection Problems:
Reset Winsock:
Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator. In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard). Now, Restart your computer and Launch Mystery Case Files and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).
Contact Big Fish Games Customer Service
If the problem still persists, contact Big Fish Games customer support. Here is how:
Open email client
Provide all neccessary details about the issues you're experiencing.
Emma`s soul is free. But her ghost has delivered a dire warning: evil still lurks in Ravenhearst Manor. Big Fish Games Studios takes you deep inside the cursed estate in Mystery Case Files: Return to Ravenhearst™, the thrilling sequel. Experience Ravenhearst`s spectral halls as never before with new immersive adventure-style gameplay and an epic original soundtrack. Feel the floorboards creak as you move from room to room solving puzzles and seeking out clues in over 150 detailed scenes. The biggest MCF game to date Immersive gameplay
