Troubleshooting Mystery Case Files: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update Mystery Case Files game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Mystery Case Files again.
- Install Missing Multiplayer packages.
How to Fix Mystery Case Files Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch Mystery Case Files and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact Big Fish Games Customer Service
If the problem still persists, contact Big Fish Games customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
Rumors surrounding the history of stately Ravenhearst Manor have circulated for decades. The recently acquired diary of Emma Ravenhearst may hold the key to unraveling the tale behind this unsettling place, yet the pages are missing. Players assume the role of Master Detective to unlock secrets held within Ravenhearst®, scouring a myriad of enchanting rooms in the manor for cleverly hidden clues. Locating and assembling diary pages helps tell the story of the house and, ultimately, unlock the mystery. Dozens of puzzles to solve. 32 beautifully new, unique rooms. Thousands of unique items to find
