Mystery Case Files down or not working? crashes or problems?

Have an issue with Mystery Case Files? Report your problem

Your Name*

First Name *

Your E-mail*

Your Message*

Troubleshooting Mystery Case Files: How to Fix Common Problems and Isuses

Common fixes:

Clear the Cache of Your PC or Console
Update Mystery Case Files game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Mystery Case Files again.
Install Missing Multiplayer packages.

How to Fix Mystery Case Files Game Server Connection Problems:

Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
  In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
  Now, Restart your computer and Launch Mystery Case Files and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).

ABOUT THE GAME

Madame Fate™, a mysterious fortune teller, has foreseen her own demise at midnight this very day. She has asked for your help in investigating each quirky carnival worker to determine their whereabouts at midnight. Your investigation will include a multitude of fascinating personalities, from Art the Carny to Lucy the Bearded Beauty, while exploring the magical world of Fate's Carnival. Each suspect has a motive, but only a Master Detective can discover the secrets hidden within Madame Fate's crystal ball. More areas than ever before! Multiple brain-bending puzzles.