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Troubleshooting Shop Heroes: How to Fix Common Problems and Isuses

Common fixes:

Clear the Cache of Your PC or Console
Update Shop Heroes game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Shop Heroes again.
Install Missing Multiplayer packages.

How to Fix Shop Heroes Game Server Connection Problems:

Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
  In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
  Now, Restart your computer and Launch Shop Heroes and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).

Contact Cloudcade, Inc. Customer Service

If the problem still persists, contact Cloudcade, Inc. customer support. Here is how:

Open email client
Provide all neccessary details about the issues you're experiencing.
Send your email to [email protected]

ABOUT THE GAME

Craft legendary items, gear up your heroes for epic quests, and fight for the top of the Trade Wars and PvP Leaderboards in the original smash hit fantasy tycoon: Shop Heroes! Become a medieval fantasy tycoon! Build, trade, and craft your way to riches and fame. Recruit a team of RPG heroes to fight a dragon, quest for you, and wear your finest weapons and armor in battle. Risk your honor in PvP battles with your strongest heroes. Team up with other player merchants & builders to create the greatest City in all civilization. All of this adventure and more awaits you - join the millions of players that have made Shop Heroes their phone’s design home. What’s that mysterious Relic that you can craft? It seems that the more of them we make, the more powerful they become. Fascinating.. NEW: It is said that war is the forge of empires - now, work together with your City to conquer Shop Heroes’ Trade Wars! Invest in your City’s success, craft and Contribute important items, or Dominate your rivals in a special PvP mode to earn Domination Points for your City. Climb the City Leaderboard to earn valuable rewards for everyone involved! ~~~~~~~~~ BUILD A FANTASY EMPIRE ~~~~~~~~~ ◆ INTERIOR DESIGN your dream item shop with beautiful decorations ◆ CUSTOMIZE your shopkeeper avatar with stylish outfits ◆ CRAFT powerful items to sell to adventurers and players alike ◆ ADVANCE through unique tech trees to discover incredible weapons and armor ◆ TRADE with other players to build your wealth and fame ◆ FUSE items together to unlock the rarest and most powerful equipment ~~~~~~~~~ CONQUER THE KINGDOM ~~~~~~~~~ ◆ RECRUIT and gear up a diverse cast of RPG heroes ◆ LOOT exciting treasures in Aragonia’s many quests and adventures ◆ BATTLE other players in PvP combat for wealth and glory ◆ TEAM up with friends to build a powerful and profitable City ◆ RAID massive dungeons with your City to earn exclusive loot ◆ TRADE WARS give Cities a new axis and allies...