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Troubleshooting That's not your Neighbor: How to Fix Common Problems and Isuses

Common fixes:

Clear the Cache of Your PC or Console
Update That's not your Neighbor game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run That's not your Neighbor again.
Install Missing Multiplayer packages.

How to Fix That's not your Neighbor Game Server Connection Problems:

Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
  In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
  Now, Restart your computer and Launch That's not your Neighbor and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).

Contact Vertex Games Customer Service

If the problem still persists, contact Vertex Games customer support. Here is how:

Open email client
Provide all neccessary details about the issues you're experiencing.
Send your email to [email protected]

ABOUT THE GAME

The Doppelganger Detection Department (D.D.D.) called you.There’s a vacancy for the doorman position in your building. Since you need the money and can’t find another job, you have no choice but to take it.Allow or Deny Apartment ResidentsAsk for ID. Is this the same person, or did she just exaggerate the lip filler?You Have to Be MeticulousWhy do they want to get inside the building? Are they guests of a resident? Be sure to call the homeowner to confirm.How Can They Even Look Like a Human?Doppelgangers have advanced their skills to act like humans or even look like one.