Moss: Book II not working

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Published by Polyarc, Inc.

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Troubleshooting Moss: How to Fix Common Problems and Isuses


    Moss: Book II down?   Moss not working  


Common fixes:

  1. Clear the Cache of Your PC or Console
  2. Update Moss game Licenses (PS Only).
  3. Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Moss again.
  4. Install Missing Multiplayer packages.

How to Fix Moss Game Server Connection Problems:


  1. Reset Winsock:
    • Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
      In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
      Now, Restart your computer and Launch Moss and check if the issue persists.
  2. Close all other Internet connected apps.
  3. Restart your network (modem or wi-fi).


Contact Polyarc, Inc. Customer Service

If the problem still persists, contact Polyarc, Inc. customer support. Here is how:

  1. Open email client
  2. Provide all neccessary details about the issues you're experiencing.
  3. Send your email to [email protected]

ABOUT THE GAME



Moss: Book II is the award-winning sequel to the fan favorite VR game Moss and is being hailed as a top contender for VR Game of the Year and has secured a spot on multiple essential and must-play lists. Book II is a single-player action-adventure puzzle game from Polyarc tailor-made for the VR platform. It combines classic components of a great game—such as compelling characters, gripping combat, and captivating world exploration—with the exciting opportunities of virtual reality. Moss: Book II picks up right where the story in Moss left off. Having rescued her uncle Argus, Quill’s adventure continues with the revelation that a winged tyrant is hunting her within the castle where her uncle was held captive. But Quill has a plan of her own, one that could finally end the merciless rule of the Arcane and save the world from a great unmaking. The journey will be trying—filled with triumph and heartbreak alike—but new allies, old friends, and the very nature of the castle itself can offer help along the way. Yet in the end, it is you alone who can lift Quill up to save this world, and together, rise to legend.GameplayReach into The World of MossYour every action has even more meaning in Moss: Book II, as we take full advantage of today’s virtual reality technology, letting you move objects, battle enemies, and manipulate the field of play as the key ally to our hero, Quill.Adventure to Fantastic PlacesTravel back to a lively world that hums with wonder and legend. Explore the castle where her uncle was held captive, caves beneath, snow covered mountain tops to the depths below filled with ancient artifacts, mysterious creatures, and sprawling views.Form a Unique BondYour abilities are complementary to Quill’s in an alliance for the ages. Combine classic, action-adventure controls with a world that responds to your touch. Solve puzzles, combat evil, and achieve victory together.A Story Told Unlike Any BeforeFrom its opening pages, Moss: Book II continues to draw you int...

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