Troubleshooting Dot's Home: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update Dot's Home game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Dot's Home again.
- Install Missing Multiplayer packages.
How to Fix Dot's Home Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch Dot's Home and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact Rise-Home Stories Project Customer Service
If the problem still persists, contact Rise-Home Stories Project customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
DOT’S HOME is a single-player, 2D, narrative-driven video game that follows a young Black woman in Detroit living in her grandmother’s beloved home, as she travels through time to relive key moments in her family’s history where race, place, and home collide in difficult choices. As an interactive experience, DOT’S HOME allows players to see the harmful systems that dictate our relationship to race and place, through the eyes of those that are most impacted. By inserting the player into scenarios where they have to make choices about how and where to live in the midst of redlining, urban renewal, and gentrification, we ask a fundamental question: “How did your family end up where they are today, and how much choice did they really have in that journey?” DOT’S HOME is a production of the Rise-Home Stories project: a creative collaboration between multimedia storytellers and housing and land justice advocates who have come together over the course of three years, to reimagine the past, present, and future of our communities by transforming the stories we tell about them.
