Troubleshooting Puzzle Box Palace: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update Puzzle Box Palace game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Puzzle Box Palace again.
- Install Missing Multiplayer packages.
How to Fix Puzzle Box Palace Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch Puzzle Box Palace and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact SMU Guildhall Customer Service
If the problem still persists, contact SMU Guildhall customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
Puzzle Box Palace is an escape room style puzzle game where you are pulled into your grandfather's magical puzzle box. Solve puzzles, manipulate the puzzle box, and jump across furniture as you look for a way out. You find nostalgic letters from your grandfather throughout the puzzle box, reminiscing about your relationship with him as you navigate his last gift to you.Puzzle Box Palace was developed by graduate students at SMU Guildhall over the course of approximately four months.Key Features:Five complete escape room style puzzle levelsAlternate solutions for you to find14 letters to collectPuzzle box elements you can move and rotateLight platforming sequencesButtons, levers, a playable piano, and more!
