LabTrainingVR: Biosafety Cabinet Edition not working

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Published by Centers for Disease Control and Prevention

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Troubleshooting LabTrainingVR: How to Fix Common Problems and Isuses


    LabTrainingVR: Biosafety Cabinet Edition down?   LabTrainingVR not working  


Common fixes:

  1. Clear the Cache of Your PC or Console
  2. Update LabTrainingVR game Licenses (PS Only).
  3. Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run LabTrainingVR again.
  4. Install Missing Multiplayer packages.

How to Fix LabTrainingVR Game Server Connection Problems:


  1. Reset Winsock:
    • Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
      In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
      Now, Restart your computer and Launch LabTrainingVR and check if the issue persists.
  2. Close all other Internet connected apps.
  3. Restart your network (modem or wi-fi).


Contact Centers for Disease Control and Prevention Customer Service

If the problem still persists, contact Centers for Disease Control and Prevention customer support. Here is how:

  1. Open email client
  2. Provide all neccessary details about the issues you're experiencing.
  3. Send your email to [email protected]

ABOUT THE GAME



This course enables learners to apply knowledge and practice setting up a biosafety cabinet (also known as a biological safety cabinet, or BSC) in a virtual laboratory. Future updates to this course will allow learners to go beyond setup to practice additional skills. Step into a virtual laboratory and learn how to work safely in the first-ever Centers for Disease Control and Prevention’s (CDC) virtual reality (VR) laboratory training course. This course is developed for laboratory professionals and supplements the existing CDC eLearning course on the same topic found on the CDC LabTraining page.COMING SOON:CDC is developing additional components of this course, such as:How to cleanup spillsHow to do general workSafely remove materialsProper decontamination and shutdown Emergency shutdown proceduresOBJECTIVES:After completing this course, learners will be able to:Identify the major parts of a Class II BSCDemonstrate how to maintain positive airflow within a BSCDemonstrate how to prepare for work in a BSCAUDIENCE:This course is designed for public health and clinical laboratory staff, safety professionals, and persons interested in the safe use of biological safety cabinets.BACKGROUND:Biological Safety Cabinets (BSCs) are enclosed, ventilated workspaces designed for safely working with pathogens, contaminants, and other potentially hazardous materials. A BSC is a primary engineering control used to keep laboratory professionals safe by providing a physical barrier and an environmental barrier against biohazardous or infectious agents. The BSC helps maintain quality control of the material being worked with as it filters both the inflow and exhaust air.CDC chose biosafety cabinets as its first VR training topic because the proper use of a BSC is a critical laboratory safety issue. The misuse of BSCs has contributed to laboratory safety incidents across the country and internationally. Also, the current BSC eLearning course has a consistently high participation rate a...

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