LEGO down or not working? crashes or problems?

Have an issue with LEGO? Report your problem

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Troubleshooting LEGO: How to Fix Common Problems and Isuses

Common fixes:

Clear the Cache of Your PC or Console
Update LEGO game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run LEGO again.
Install Missing Multiplayer packages.

How to Fix LEGO Game Server Connection Problems:

Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
  In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
  Now, Restart your computer and Launch LEGO and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).

Contact Warner Bros. Interactive Entertainment Customer Service

If the problem still persists, contact Warner Bros. Interactive Entertainment customer support. Here is how:

Open email client
Provide all neccessary details about the issues you're experiencing.
Send your email to [email protected] or [email protected]

ABOUT THE GAME

announcementDisney•Pixar’s LEGO® The Incredibles out now for macOS.About the GameExperience the thrilling adventures of the Parr family as they conquer crime and family life through both Disney-Pixar films The Incredibles and Incredibles 2, in a LEGO® world full of fun and humor. LEGO® The Incredibles allows players to explore action-packed story levels and an epic hub world - including Municiberg, as they use their unique “Super” abilities to bring the city’s Super Villains to justice. Gamers can also team up with family and friends in 2 player co-op to assemble incredible LEGO® builds!