Troubleshooting Alma: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update Alma game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Alma again.
- Install Missing Multiplayer packages.
How to Fix Alma Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch Alma and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact Turquesa Studios Customer Service
If the problem still persists, contact Turquesa Studios customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
Guide the dead soul "Alma" through the eight levels of the Aztec underworld to reach the god and goddess of death, so that her soul may find peace. In this beautiful, hand illustrated 2D platformer, each level of the game corresponds to one of the eight levels of the Aztec underworld, Mictlan. Alma is a short and sweet game that provides a colorful daydream for the player to get lost in. And the art style is inspired by Mexican folk art.
