Troubleshooting Gems: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update Gems game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Gems again.
- Install Missing Multiplayer packages.
How to Fix Gems Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch Gems and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact baKno Games Customer Service
If the problem still persists, contact baKno Games customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
Addictive match-three game with gorgeous graphics and a simple interface. Escape for hours with relaxing music and stunning colors as you maneuver gems to match three in a row. Customize by selecting your skill level or background image, and compare your score on baKno’s Top Players list.
