Troubleshooting ObserVRtarium: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update ObserVRtarium game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run ObserVRtarium again.
- Install Missing Multiplayer packages.
How to Fix ObserVRtarium Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch ObserVRtarium and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact NSC Creative Customer Service
If the problem still persists, contact NSC Creative customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
The ObserVRtarium is an interactive, room-scale VR, virtual museum experience. Go beyond the glass and get up close with a collection of amazing past and present space artefacts including the Soyuz, ISS, Saturn V, Apollo LEM and Apollo LRV. Using your VR controllers you can manipulate the objects to get a perfect view of every detail. Once you’ve explored the models you can teleport to the objects around the room which are created at an accurate human scale so you can get a real sense of what it is like to stand at the foot of the epic Saturn V rocket that took humans to the Moon and how the Soyuz craft which takes 3 Astronauts at a time plus supplies to the ISS is maybe smaller than you thought!
The experience is suitable for home VR users and we also encourage museums and attractions who want to experiment with room-scale VR but are struggling to find appropriate educational material to give it a try.
Check out our early access details to read more about what we have planned in the future, this is just the start of building our virtual museum and we want to know what you want to see in it. We are actively looking for museum and science centre partners who are interested in finding ways to digitise and explore their collections in VR.
Produced by NSC Creative, The Immersive Storytelling Studio based at the National Space Centre, UK.
