Mystery Case Files down or not working? crashes or problems?

Reported Problems

by Calvin Randolph SR

Feb 17 2025

My Program is not opening up.

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Troubleshooting Mystery Case Files: How to Fix Common Problems and Isuses

Mystery Case Files: Prime Suspects™ down?

Common fixes:

Clear the Cache of Your PC or Console
Update Mystery Case Files game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Mystery Case Files again.
Install Missing Multiplayer packages.

How to Fix Mystery Case Files Game Server Connection Problems:

Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
  In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
  Now, Restart your computer and Launch Mystery Case Files and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).

ABOUT THE GAME

The Queen's Hope Diamond has been stolen! It's up to you to search for clues throughout 22 levels, find the offending culprit, and recover the stolen gem. Expand your investigations through the game's 29 unique locations by finding items that will unlock subsequent levels. Thousands of clues are cleverly hidden within the beautiful illustrations, creating a new game experience each time you step into this masterpiece of visual indulgences! 22 ever-changing levels. 29 unique locations to explore. Constantly-transforming items and clues.