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Troubleshooting Mystery Case Files: How to Fix Common Problems and Isuses

Common fixes:

Clear the Cache of Your PC or Console
Update Mystery Case Files game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Mystery Case Files again.
Install Missing Multiplayer packages.

How to Fix Mystery Case Files Game Server Connection Problems:

Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
  In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
  Now, Restart your computer and Launch Mystery Case Files and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).

ABOUT THE GAME

Do you have a keen eye for detail? See if you can locate enough hidden clues to solve the crimes and become a Master Detective. Mystery Case Files: Huntsville™ provides players with a collection of intriguing mysteries and brain-teasers to solve. There are picture puzzles to ponder, strange crime scenes to explore, and much, much, more! With thousands of hidden clues it's a new game each time you play Huntsville™! 15+ crimes to solve. More than 20 unique locations. Thousands of items to find.