Are you having issues with the game? Select the problem you are having and send feedback to House of Secrets
Surge problems reported in the last 24 hours
Most Common Problems
Have an issue with Surge? Report your problem
Troubleshooting Surge: How to Fix Common Problems and Isuses
Common fixes:
Clear the Cache of Your PC or Console
Update Surge game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Surge again.
Install Missing Multiplayer packages.
How to Fix Surge Game Server Connection Problems:
Reset Winsock:
Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator. In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard). Now, Restart your computer and Launch Surge and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).
Contact House of Secrets Customer Service
If the problem still persists, contact House of Secrets customer support. Here is how:
Open email client
Provide all neccessary details about the issues you're experiencing.
Surge is one of the first real-time VR music videos created for the new generation of VR headsets and gives an amazing insight in the possibilities of VR as a medium for music videos. The seamless fusion between music and visual effects come to life in an overwhelming experience which transports the viewer into a world caught in a permanent sunset, inhabited by mysterious abstract creatures. You have to see it to believe it. Both the visual experience and the music of Surge are created by Arjan van Meerten. Available for Arcades on SpringboardVR
