Troubleshooting Allumette: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update Allumette game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Allumette again.
- Install Missing Multiplayer packages.
How to Fix Allumette Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch Allumette and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact Penrose Studios Customer Service
If the problem still persists, contact Penrose Studios customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
* free for a limited time *
Allumette tells the story of a young orphan girl who lives in a fantastical city in the clouds. After enduring tragedy, she grasps at hope for her future. Loosely inspired by "The Little Match Girl" by Hans Christian Andersen, Allumette is an account of the love a mother and daughter have for one another, and the sacrifices they make for the greater good.
