Troubleshooting Genesis Online: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update Genesis Online game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Genesis Online again.
- Install Missing Multiplayer packages.
How to Fix Genesis Online Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch Genesis Online and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact Shumkov Dmitriy Customer Service
If the problem still persists, contact Shumkov Dmitriy customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
Build your house of dream, create different things such as: blocks, interior, exterior, clothes, weapons, food and etc. Customize your character. Arrange your world and travel to beautiful locations with your friends. Explore dangerous dungeons but be careful. Master the farming of the game with a lot of types of plants. Sell produced items to other players or buy from them. You can play with your Facebook friends together and send them ingame telegrams.
Genesis Online is waiting for you!
