Troubleshooting Project Genom: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update Project Genom game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Project Genom again.
- Install Missing Multiplayer packages.
How to Fix Project Genom Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch Project Genom and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact NeuronHaze Customer Service
If the problem still persists, contact NeuronHaze customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
StageFor the moment, the game is in its Alpha stage, so we strongly do not recommend buying it if you expect a full-fledged finished project.After entering Early Access, Project Genom did not receive any updates due to serious circumstances that complicated its development. For the moment, with the support of our players, we were able to overcome all difficulties and bring the project to a completely new level of quality, while completely reworking it. In the game you will find a hundred square kilometers of the renewed world, 10 instances, a change of the time of day, customization, and also new characters, armor, enemies and NPCs, updated artificial intelligence, redesigned tasks and dialogues, initial character skills upgrades, a new interface, and new graphics.The project will finally get frequent updates and will expand up to the release, but we want to note once again that the game is still in its Alpha stage, so it lacks many mechanics that will be introduced in the game gradually. The game was completely redesigned, which eliminated all previous bugs, but added new ones. For now, please do not consider the game as a full-fledged project. Before the game officially enters the Beta stage, you will face some bugs, problems with optimization, and wipes. By purchasing the game now you support the development and have the opportunity to see its early stages. Therefore, please make this purchase with conscious.Early access rewardsBy purchasing the game now, you will also receive a unique Avalonian Bundle, which includes:In-game currency amounting to $10 when the cosmetic shop becomes available;Superior box with game objects for a comfortable start (will be available when the boxes are added);Forum and game title: Avalonian;Avalonian Bundle will no longer be available later!Only during the Early Access on Steam, 3 Bundles will be available for those who want to support the project and obtain additional unique bonuses:Bronze Avalon Pack;Silver Avalon Pack;Gold Avalon...
