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Published by Afterthought LLC

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Troubleshooting The Isle: How to Fix Common Problems and Isuses


    The Isle down?   The Isle not working  


Common fixes:

  1. Clear the Cache of Your PC or Console
  2. Update The Isle game Licenses (PS Only).
  3. Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run The Isle again.
  4. Install Missing Multiplayer packages.

How to Fix The Isle Game Server Connection Problems:


  1. Reset Winsock:
    • Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
      In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
      Now, Restart your computer and Launch The Isle and check if the issue persists.
  2. Close all other Internet connected apps.
  3. Restart your network (modem or wi-fi).


Contact Afterthought LLC Customer Service

If the problem still persists, contact Afterthought LLC customer support. Here is how:

  1. Open email client
  2. Provide all neccessary details about the issues you're experiencing.
  3. Send your email to [email protected]

ABOUT THE GAME



The Isle: A World Designed to Kill YouThe Isle is intended to be a gritty, open-world survival horror game. Explore vast landscapes of dense forest and open plains, traverse treacherous mountains and wade through dark swamps where horrors lurk. Hidden within are ruins that hold insight as to what came before. Through it all, keep in mind there is only one goal: survive. There is little in the way of hand holding or ulterior precepts to alter play styles or purpose. It's kill or be killed. In the end, the only one you can trust is yourself. Over the course of development the islands and their inhabitants will radically change, ever-evolving as players themselves learn how to flourish and thrive. Your mistakes will be punished. Expect no survivors.Massive Prehistoric MultiplayerBecome the beast within. When joining The Isle, you can play as one of dozens of unique creatures, from tiny darting herbivores like Dryosaurus to blood-thirsty giants such as T. Rex or Allosaurus (with many more still to come!) As a dinosaur, you'll be the epitome of majestic, cunning and ferocious. Use your natural abilities and senses to stay off the menu and grow into a stronger, more capable creature.Engage with a living prehistoric ecosystem as you become either predator or prey on servers featuring up to 100+ players, all of them as hungry and dangerous as you. Form packs/herds, create nests, defend your offspring, hunt, and claim territory. A single mistake can spell your demise.Survival or Sandbox?The Isle's core game mode is Survival, a tense and difficult experience where you need to grow fast or die young. Dinosaurs in Survival mode progress through several life stages, starting out small and vulnerable. Use your scent ability, night vision and wits to survive long enough to grow, becoming more powerful and unlock new abilities such as nesting. Because of the time needed to develop a full character life cycle, not every creature is or will be playable in Survival, though more will b...

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