Troubleshooting MateEngine: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update MateEngine game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run MateEngine again.
- Install Missing Multiplayer packages.
How to Fix MateEngine Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch MateEngine and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact Shinymoon Customer Service
If the problem still persists, contact Shinymoon customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
MateEngineMateEngine is a lightweight, customizable desktop companion app that brings 3D anime-style characters to life on your screen. Built with VRM model support, it allows you to inject your own avatars and watch them interact, idle, and even dance—right from your desktop.This project is a alternative aimed at giving users more control and flexibility without relying on expensive model packs or locked-down systems. Whether you want a simple virtual presence or a more animated character hanging out while you work, MateEngine is designed to be approachable and performance-friendly.VRM Models / Frequently Asked QuestionImportant: This app includes the default model "Zome." Hatsune Miku is not included.To use custom models, you must download them from websites that offer .vrm files, or commission artists who create or convert models to the VRM format.I am not responsible for the quality of third-party models. If you experience clipping or similar issues, the model's author is responsible, not this app.RELAXE ON WINDOWSDrag your pet onto a window and it will relax on top! Perfect for watching videos she'll watch with you. Or let her quietly spy while you do your homework, hehe.This feature is experimental and not fully developed. Please avoid using it with apps that have anti-cheat protection enabled.DANCINGShe will start dancing when you play music! You can decide which apps are allowed to trigger dancing.Open the Options menu, go to the audio sources, and whitelist your music apps.Tip: Start the music app first (e.g. Spotify), then open the menu and add it to the source list!HEAD AND SPINE MOVEMENTNot just the head — her eyes, head, and spine all follow your mouse cursor!This makes the movement look smooth and natural compared to other desktop pets.HAND MOVEMENTCareful! Sometimes she’ll try to grab your mouse — hehe!Move your cursor near her hands or arms and watch her try to catch it!TOUCH REGIONSHover your mouse over sensitive areas like the head or bel...
