Troubleshooting A Dual Ascent: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update A Dual Ascent game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run A Dual Ascent again.
- Install Missing Multiplayer packages.
How to Fix A Dual Ascent Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch A Dual Ascent and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact Rubika Supinfogame Customer Service
If the problem still persists, contact Rubika Supinfogame customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
A Dual Ascent is a solo-cooperative adventure game in which you control both characters simultaneously with a single controller. Guide them as they ascend the Mountain, following a story inspired by fairy tales: "Once upon a time, there was a mountain; a mountain so tall, it touched the sky. It was the Great Mountain of Wonders. An Old Pilgrim, who came from a land far away, was on his way to the summit. But a fallen Little Star had the exact same idea, for she thought she might return home, if she reached the top of the Mountain..."This is how the tale of two peculiar characters begins.Come set out on a poetic journey that will challenge your mind and ability! Control the Old Pilgrim and the Little Star at the same time, with one controllerSolve unique and innovative puzzlesDiscover wonderful environments inspired by fairy tales Will you solve the riddles of the Great Mountain of Wonders? NB: A Dual Ascent is a graduation game made in one year by a team of 9 students, and the help of talented instructors. Thank you for your consideration regarding potential bugs and performance issues.
