Basil and the Isles of Spice down or not working? crashes or problems?

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Troubleshooting Basil and the Isles of Spice: How to Fix Common Problems and Isuses

Basil and the Isles of Spice not working

Common fixes:

Clear the Cache of Your PC or Console
Update Basil and the Isles of Spice game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Basil and the Isles of Spice again.
Install Missing Multiplayer packages.

How to Fix Basil and the Isles of Spice Game Server Connection Problems:

Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
  In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
  Now, Restart your computer and Launch Basil and the Isles of Spice and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).

Contact DigiPen Institute of Technology Customer Service

If the problem still persists, contact DigiPen Institute of Technology customer support. Here is how:

Open email client
Provide all neccessary details about the issues you're experiencing.
Send your email to [email protected]

ABOUT THE GAME

Join Basil the Basilisk in this 3D platforming adventure as she runs, jumps, and glides through the Isles of Spice on her journey to become the new Shaman of her village. Along the way to collect the mystical crystals, she'll meet a colorful cast of characters who will grow alongside her and help her uncover the secret of the caldera!Expressive 3D Platforming Character AbilitiesGorgeous Open Tropical Levels Unique and Expressive LocalsThis game was developed as a student project at DigiPen Institute of Technology and was created for educational purposes only. Please check out our publisher page for more information.