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Troubleshooting 洪荒西行录: How to Fix Common Problems and Isuses

Common fixes:

Clear the Cache of Your PC or Console
Update 洪荒西行录 game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run 洪荒西行录 again.
Install Missing Multiplayer packages.

How to Fix 洪荒西行录 Game Server Connection Problems:

Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
  In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
  Now, Restart your computer and Launch 洪荒西行录 and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).

Contact 洪荒西行录项目组 Customer Service

If the problem still persists, contact 洪荒西行录项目组 customer support. Here is how:

Open email client
Provide all neccessary details about the issues you're experiencing.
Send your email to [email protected]

ABOUT THE GAME

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