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CO-OP : Decrypted problems reported in the last 24 hours
Most Common Problems
Have an issue with CO-OP? Report your problem
Troubleshooting CO-OP: How to Fix Common Problems and Isuses
Common fixes:
Clear the Cache of Your PC or Console
Update CO-OP game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run CO-OP again.
Install Missing Multiplayer packages.
How to Fix CO-OP Game Server Connection Problems:
Reset Winsock:
Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator. In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard). Now, Restart your computer and Launch CO-OP and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).
Contact Pixelz Games Customer Service
If the problem still persists, contact Pixelz Games customer support. Here is how:
Open email client
Provide all neccessary details about the issues you're experiencing.
Update NotesPatch note beta v.02 Added an outline around the sprite in Unlockable Content in the menu Added sound effects in the first cutscene Added Antialisasing in the option menu Added SSAO in the option menu Added subtitles option in the option menu for UPCOMMING NARRATIONS in next update this week Fixed gamebreaking bug in level 1 where you could put a box on the catwalk and lose it forever Nerfed the Security Cameras so you don't restart the entire level when getting caught (restart to latest checkpoint instead) Added 1920x1200 resolution option Changed the tutorial text in level 1 Other...We already started working on another update later this week that will add a narration to the game with subtitles and of course bunch of other stuff. We are also gonna add more content to the game in a further update and we are currently working on a PS4 version. Hopefully it will be ready soon. Cheers! Don't forget to follow us on facebook / twitter and review the game if you want!Update NotesPatch note beta v.03 Added a feature that displays your best time in any level in the menu and at the end of a level Added new achievements Added sound effects in the first cutscene Added narrations and subtitles option Added some more sound effects Fixed many gameplay bugs Fixed AZERTY bug that would cause your keyboard to be considered AZERTY Fixed the Next Level button in lvl 9 Fixed a bug where you would get more Orbs than you collected The screen that displays after completion of a level now displays properly and the players are frozen Other...Cheers! Don't forget to follow us on facebook / twitter and review the game if you want!Update NotesPatch note beta v.04 Added Mac OS & Linux compatibility. Fixed issue where you couldn't unlock two achievements at the same time. Fixed issue where you couldn't play level 1, 2 or 3 in single player after having played in multiplayer. Fixed issue where the character animations would freeze upon going back to the menu after finishing a lev...
