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Troubleshooting Escape Game: How to Fix Common Problems and Isuses

Common fixes:

Clear the Cache of Your PC or Console
Update Escape Game game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Escape Game again.
Install Missing Multiplayer packages.

How to Fix Escape Game Game Server Connection Problems:

Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
  In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
  Now, Restart your computer and Launch Escape Game and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).

Contact SATZKI SOFT Customer Service

If the problem still persists, contact SATZKI SOFT customer support. Here is how:

Open email client
Provide all neccessary details about the issues you're experiencing.
Send your email to

ABOUT THE GAME

Escape Game: Galleria is a 3D HD enhanced First Person PC Version of Escape Game: Galleria previously released on iOS and Android. You are trapped in a gallery. Your goal is to escape from this place by exploring, collecting items, and solve the mysteries. ◆Control W A S D + Mouse: Move & Look E: Examine Tap on the item icon twice to take a closer look. While taking a closer look, sometimes you can examine more by tapping on the zoomed image. Sometimes you can combine items by selecting another item and tap on the zoomed item image. ◆Features ・3D HD Graphics ・First Person Puzzle Solving Adventure ・7 Item Inventory ・Autosave ・Single Ending ◆Video Distribution Guidelines ・Posting and streaming videos are allowed without permission whether you are an individual or a corporation. ・Monetization only allowed using the features provided by video distribution platforms. ・Please include the game's name in the title of your video or stream and add a link to the Steam page in the description. ・We do not take any responsibilities for any issues occured by you posting videos or streaming this game. ・The contents of these guidelines may change without notice.