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The elevator problems reported in the last 24 hours
Most Common Problems
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Troubleshooting The elevator: How to Fix Common Problems and Isuses
Common fixes:
Clear the Cache of Your PC or Console
Update The elevator game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run The elevator again.
Install Missing Multiplayer packages.
How to Fix The elevator Game Server Connection Problems:
Reset Winsock:
Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator. In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard). Now, Restart your computer and Launch The elevator and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).
Contact Springbok Customer Service
If the problem still persists, contact Springbok customer support. Here is how:
Open email client
Provide all neccessary details about the issues you're experiencing.
About this game'The elevator' is first-person-perspective horror game with an elevator theme. This game is designed to make you feel the fear that arises from ordinary and familiar environment.PlaytimeIt's a short game of about 15 minutes.