Troubleshooting Masquerade: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update Masquerade game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Masquerade again.
- Install Missing Multiplayer packages.
How to Fix Masquerade Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch Masquerade and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact Big Ant Studios Customer Service
If the problem still persists, contact Big Ant Studios customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
Masquerade is an action-adventure set in the fantasy world of The Realm, centered around a battle for the mythical Druid Orbs, the most powerful pair of balls in all the land. For it was said that whomever possessed the Orbs, possessed the power to rule all. From foreign shores came the Clowns, an army of morose maniacs determined to find the Orbs. And so began the Great Clown Invasion.
Join Jaxx, the wise-cracking jester, and his beautiful enigmatic partner in crime, Comedia. Armed with a map that reveals the secret location of the Orbs, Jaxx and Comedia soon find themselves on the run from the Clown Army. With Comedia captured, you must guide Jaxx to rescue her AND stop the map from falling into the hands of those diabolical, evil, merciless, despicable, Clowns!
