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Stellar Rising problems reported in the last 24 hours
Most Common Problems
Have an issue with Stellar Rising? Report your problem
Troubleshooting Stellar Rising: How to Fix Common Problems and Isuses
Common fixes:
Clear the Cache of Your PC or Console
Update Stellar Rising game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Stellar Rising again.
Install Missing Multiplayer packages.
How to Fix Stellar Rising Game Server Connection Problems:
Reset Winsock:
Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator. In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard). Now, Restart your computer and Launch Stellar Rising and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).
Contact Xuanqiuyun Customer Service
If the problem still persists, contact Xuanqiuyun customer support. Here is how:
Open email client
Provide all neccessary details about the issues you're experiencing.
Innovative Core Mechanics:Unique Leap FeelingSimple Operation: Hold/Release the Button at the Right TimeUnique Gaming Experience:Accurate Timing ControlA Platform-Jumping Game without "Platforms"Challenging Journey:Over 40 LevelsPlay as a Star Returning to the SkyDon't Get Discouraged by Falling; This is the Only Way Back to the Sky.
