The LEGO down or not working? crashes or problems?

Have an issue with The LEGO? Report your problem

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Troubleshooting The LEGO: How to Fix Common Problems and Isuses

Common fixes:

Clear the Cache of Your PC or Console
Update The LEGO game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run The LEGO again.
Install Missing Multiplayer packages.

How to Fix The LEGO Game Server Connection Problems:

Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
  In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
  Now, Restart your computer and Launch The LEGO and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).

Contact Warner Bros. Interactive Entertainment Customer Service

If the problem still persists, contact Warner Bros. Interactive Entertainment customer support. Here is how:

Open email client
Provide all neccessary details about the issues you're experiencing.
Send your email to [email protected] or [email protected] or [email protected] (Mac OS X Only)

ABOUT THE GAME

Join Emmet and an unlikely group of resistance fighters in their heroic quest to thwart Lord Business’ evil plans—a mission that Emmet is hopelessly and hilariously unprepared for. It’s a wild ride with a surprising mix of over 90 playable characters including Batman, Superman, Wonder Woman, the Green Ninja, Gandalf, Shakespeare, Cleopatra and more.