Haunted Hotel: Pheonix not working

Is Haunted Hotel down?

Published by Big Fish Games

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Troubleshooting Haunted Hotel: How to Fix Common Problems and Isuses


    Haunted Hotel: Pheonix down?   Haunted Hotel not working  


Common fixes:

  1. Clear the Cache of Your PC or Console
  2. Update Haunted Hotel game Licenses (PS Only).
  3. Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Haunted Hotel again.
  4. Install Missing Multiplayer packages.

How to Fix Haunted Hotel Game Server Connection Problems:


  1. Reset Winsock:
    • Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
      In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
      Now, Restart your computer and Launch Haunted Hotel and check if the issue persists.
  2. Close all other Internet connected apps.
  3. Restart your network (modem or wi-fi).


Contact Big Fish Games Customer Service

If the problem still persists, contact Big Fish Games customer support. Here is how:

  1. Open email client
  2. Provide all neccessary details about the issues you're experiencing.
  3. Send your email to [email protected]

ABOUT THE GAME



Elephant Games, the studio that brought you Grim Tales and Surface, bursts into flames with the next explosive chapter of Haunted Hotel! Wildfires are breaking out all over Northern Oregon, with witnesses claiming that the fires were caused by the legendary Oregon Phoenix. Is a mythical creature truly to blame, or is it just a cover for a clever arsonist? Travel to the scenic mountains of the Pacific Northwest and dig through the ruins of a burned university to gather clues about the fire that started them all. Will you uncover the truth, or will you become the Phoenix's final victim? This is a Hidden Object Puzzle Adventure game, meaning a specific genre of story-driven, point & click adventures. Throughout the game, players are tasked to find a list of objects hidden within a particular scene, and to occasionally complete various mini-games/puzzles. - A love story with some twists and turns. - Varied puzzles and Hidden object scene.

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