Troubleshooting Aurora: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update Aurora game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Aurora again.
- Install Missing Multiplayer packages.
How to Fix Aurora Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch Aurora and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact Ultraleap Customer Service
If the problem still persists, contact Ultraleap customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
NOTE: Requires a connected Ultraleap tracking camera, and an install of the Ultraleap Tracking Service.Aurora is a virtual space created by Ultraleap – it contains islands where each hosts a different experience for you to explore. Follow our tutorials which will show you how to navigate around the space without having to physically move yourself, and learn how to use your hands by imitating our ghost hands.Aurora is all about interaction. You will pinch in the air to generate different colour ribbons of paint that you can use to create your own abstract art in VR. You will spawn shapes with your fingers, and then grab and stack them with your hands. You will interact with an exploded view of a product, using your hands to orientate a turntable to more easily examine and pick up different sized components.Along with being a fun creative experience, Aurora showcases our experience with hand tracking interactions and interface design reflecting a lot of what we have laid out in our XR design guidelines. It has been built using our Unity plugin which means you can see exactly what is possible to build for yourself with our developer tools.
