The Last of Us™ Part II Remastered not working

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Published by PlayStation Publishing LLC

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Troubleshooting The Last of Us: How to Fix Common Problems and Isuses


    The Last of Us™ Part II Remastered down?   The Last of Us not working  


Common fixes:

  1. Clear the Cache of Your PC or Console
  2. Update The Last of Us game Licenses (PS Only).
  3. Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run The Last of Us again.
  4. Install Missing Multiplayer packages.

How to Fix The Last of Us Game Server Connection Problems:


  1. Reset Winsock:
    • Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
      In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
      Now, Restart your computer and Launch The Last of Us and check if the issue persists.
  2. Close all other Internet connected apps.
  3. Restart your network (modem or wi-fi).


Contact PlayStation Publishing LLC Customer Service

If the problem still persists, contact PlayStation Publishing LLC customer support. Here is how:

  1. Open email client
  2. Provide all neccessary details about the issues you're experiencing.
  3. Send your email to

ABOUT THE GAME



Pre-Purchase OfferPre-purchase and receive these early in-game¹: Ammo Capacity Upgrade Crafting Training Manual¹ Supplements required to unlock recipes, skills, and upgradesAbout the GameEdition includes: The Last of Us Part II Remastered¹ELLIE & ABBY’S JOURNEY NOW ON PCExperience the winner of over 300 Game of the Year awards now with an array of technical enhancements that make The Last of Us Part II Remastered the definitive way to play Ellie and Abby’s critically acclaimed story.Five years after their dangerous journey across the post-pandemic United States, Ellie and Joel have settled down in Jackson, Wyoming. Living amongst a thriving community of survivors has allowed them peace and stability, despite the constant threat of the infected and other, more desperate survivors. When a violent event disrupts that peace, Ellie embarks on a relentless journey to carry out justice and find closure.Added featuresThe Last of Us Part II Remastered enhances the original game in ways not possible before, including: A host of graphical improvements bring the beautiful-yet-dangerous world to life. Full PlayStation® DualSense controller integration².No Return – A Roguelike Survival ModeExperience The Last of Us Part II’s deep combat via an entirely new mode! Survive as long as you can in each run, as you choose your path through a series of randomized encounters. Play as a host of different unlockable characters, each with unique gameplay traits. The variety of challenges features different foes and memorable locations from throughout Part II, all culminating in tense boss battles. More ways to play Delve deeper into this beloved adventure and learn how the original game was created. Lost Levels lets you explore early-development versions of three levels not seen in the original. Enjoy hours of developer commentary to hear insights into Part II’s development as you experience the game. Live up to your musical potential with Guitar Free Play, which includes unlockable...

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