Are you having issues with the game? Select the problem you are having and send feedback to Perfect World Entertainment
Livelock problems reported in the last 24 hours
Most Common Problems
Have an issue with Livelock? Report your problem
Troubleshooting Livelock: How to Fix Common Problems and Isuses
Common fixes:
Clear the Cache of Your PC or Console
Update Livelock game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Livelock again.
Install Missing Multiplayer packages.
How to Fix Livelock Game Server Connection Problems:
Reset Winsock:
Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator. In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard). Now, Restart your computer and Launch Livelock and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).
Contact Perfect World Entertainment Customer Service
If the problem still persists, contact Perfect World Entertainment customer support. Here is how:
Open email client
Provide all neccessary details about the issues you're experiencing.
