Troubleshooting Shan Hai Express: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update Shan Hai Express game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Shan Hai Express again.
- Install Missing Multiplayer packages.
How to Fix Shan Hai Express Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch Shan Hai Express and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact Siwei Cai Customer Service
If the problem still persists, contact Siwei Cai customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
"Shan Hai Express" is an interactive narrative game inspired by the nonlinear structure of the ancient Chinese mythological text, "Shan Hai Jing".
In this game, player wake up on a mysterious train which is moving in an painting. Player can freely explore its carriages, uncover the hidden secrets of this train. In the process of exploration, players will randomly encounter some creatures from the "Shan Hai Jing" each narrating its own story.
This game was created as the graduation project of Siwei Cai and Ise Lee in June, 2023.
