Troubleshooting Survival & Horror: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update Survival & Horror game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Survival & Horror again.
- Install Missing Multiplayer packages.
How to Fix Survival & Horror Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch Survival & Horror and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact Honor Games Customer Service
If the problem still persists, contact Honor Games customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
Survival & Horror: Mortanis Prisoners Prologue is a first part of the full game:https://store.steampowered.com/app/2354120/Survival__Horror_Mortanis_Prisoners/Mortanis Prisoners - a survival horror game set in a Third Reich concentration camp where the camp's leadership, upon discovering a planned rebellion, orders the execution of all accomplices. Two main protagonists encounter an even more terrifying fate. Will they be able to escape the nightmare?
