Are you having issues with the game? Select the problem you are having and send feedback to Uniflex Co., Ltd.
DanSparkling problems reported in the last 24 hours
Most Common Problems
Have an issue with DanSparkling? Report your problem
Troubleshooting DanSparkling: How to Fix Common Problems and Isuses
Common fixes:
Clear the Cache of Your PC or Console
Update DanSparkling game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run DanSparkling again.
Install Missing Multiplayer packages.
How to Fix DanSparkling Game Server Connection Problems:
Reset Winsock:
Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator. In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard). Now, Restart your computer and Launch DanSparkling and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).
Contact Uniflex Co., Ltd. Customer Service
If the problem still persists, contact Uniflex Co., Ltd. customer support. Here is how:
Open email client
Provide all neccessary details about the issues you're experiencing.
[DanSparkling] is a Music/Rhythm/Dance game that can be enjoyed with just one PC camera.It's not how you follow the character.Your character will be projected exactly as you move.You can fully enjoy the songs of named artists in the rhythm games.You can customize the character whose movements are projected in real time according to your taste.Recognizes motion and operates with a single PC camera without a dedicated remote controller or sensor attached.※ A webcam with a resolution of at least 480p or higher, 30FPS or higher, and an angle of view of 90˚ or higher must be connected to the PC.※ It can be recognized by wired connection with a mobile (smartphone) third-party webcam app, but a latency of about 20 to 50 ms occurs.
