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Published by Hailstorm Games

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Troubleshooting Whitestone: How to Fix Common Problems and Isuses


    Whitestone down?   Whitestone not working  


Common fixes:

  1. Clear the Cache of Your PC or Console
  2. Update Whitestone game Licenses (PS Only).
  3. Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Whitestone again.
  4. Install Missing Multiplayer packages.

How to Fix Whitestone Game Server Connection Problems:


  1. Reset Winsock:
    • Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
      In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
      Now, Restart your computer and Launch Whitestone and check if the issue persists.
  2. Close all other Internet connected apps.
  3. Restart your network (modem or wi-fi).


Contact Hailstorm Games Customer Service

If the problem still persists, contact Hailstorm Games customer support. Here is how:

  1. Open email client
  2. Provide all neccessary details about the issues you're experiencing.
  3. Send your email to

ABOUT THE GAME



Welcome aboard the 'Sunchaser' at the dawn of the 20th century with Jack and crew!Backed by his good friend, Jack lands his first major career move as an apprentice in the Archaeology department aboard the colossal airship. On its capstone voyage to the Arctic, it's smooth sailing until Jack's quarters are broken into and his friend goes missing.A madness spread across the ship. The crew looks at Jack with paranoia, and Jack looks back with the same. Unsure who to trust, Jack is forced to fight nightmares both mental and physical as he becomes the prime suspect for a terrible deed, eventually discovering the truth with the assistance of his crewmates.Whitestone starts as an investigation and then goes far beyond. Whitestone blends RPG, horror, action, comedy and romance. Want a happy JRPG ending? Study, help out your crewmates and see the voyage completed! Want a survival horror ending? Make the... err not so right choices.Survival is not guaranteed, not for Jack or his friends. Your choices matter. Go to the banquet with friends? Stay in the spooky infirmary alone at night? Or do neither! Torture? Or a dinner party? Multiple routes lead to not only different endings, but different storylines, protagonists and enemies.Inspired by titles such as Corpse Party, Higurashi: When They Cry, Dead Space, Dark Souls and the Persona franchise. Features:- 10+ hour story over 30 in-game days.- 6 different routes to with different characters, combat levels and story focus.- NewGame+ with increased difficulty while keeping your items, stats and money.- 20 crewmates with their own side-quests.- Dozens of weapons and elemental powers to fight foes.- 8 combat levels with medieval fantasy, sci-fi and steampunk themes.

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