Troubleshooting Find the Whales: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update Find the Whales game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Find the Whales again.
- Install Missing Multiplayer packages.
How to Fix Find the Whales Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch Find the Whales and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact Thought Generation Society Customer Service
If the problem still persists, contact Thought Generation Society customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to
ABOUT THE GAME
A Spanish language version of Find the Whales, a free-to-play educational game about ocean conservation. Players choose a location from the simulated globe. Game features several areas and habitats in the Mesoamerican Reef region of Honduras, Mexico, Guatemala and Belize.
Players then travel by boat to each place and try and find local, endangered species such as the Rainbow parrotfish and Whale shark. They can take photos of these species and themselves exploring, to put in their simulated album.
Local conservation non-player characters teach the players about the conservation work being done and ask players to complete simulated conservation quests. For doing these, players get points, which they use to exchange for tools in the simulated store.
Players also get points for finding species. They can also collect information cards about each species. The more times they find each species, the more content is added to these cards: photos, videos, and text.
