Troubleshooting Find the Whales: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update Find the Whales game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Find the Whales again.
- Install Missing Multiplayer packages.
How to Fix Find the Whales Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch Find the Whales and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact Thought Generation Society Customer Service
If the problem still persists, contact Thought Generation Society customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to
ABOUT THE GAME
Find the Whales is a free-to-play educational game for all ages about ocean conservation.
Players travel to simulated places on the globe to find whales, fish, and other marine animals. They also do simulated conservation quests to help the animals.
The locations featured are Hawaii and the Mesoamerican Reef. In this 2D side-scroller, players walk, snorkel, and SCUBA dive to find crabs, whales, fish, dolphins and other animals.
Quests include planting mangrove seedlings, stopping illegal fishing, slowing down speeding boats, cleaning polluted water, farming seaweed and listening for whales with a hydrophone.
Players collect points for finding species. They can also take photos to store in the simulated photo album. Points are used to purchase quest-related tools in the simulated stores at each location.
Players also collect information cards. The more times they find the same species, the more information is added to these cards - text, photos and videos about these species.
