Emil: A Hero's Journey not working

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Published by Starkids Studios

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Troubleshooting Emil: How to Fix Common Problems and Isuses


    Emil: A Hero's Journey down?   Emil not working  


Common fixes:

  1. Clear the Cache of Your PC or Console
  2. Update Emil game Licenses (PS Only).
  3. Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Emil again.
  4. Install Missing Multiplayer packages.

How to Fix Emil Game Server Connection Problems:


  1. Reset Winsock:
    • Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
      In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
      Now, Restart your computer and Launch Emil and check if the issue persists.
  2. Close all other Internet connected apps.
  3. Restart your network (modem or wi-fi).


Contact Starkids Studios Customer Service

If the problem still persists, contact Starkids Studios customer support. Here is how:

  1. Open email client
  2. Provide all neccessary details about the issues you're experiencing.
  3. Send your email to [email protected]

ABOUT THE GAME



STORYAfter Nazi forces take his father away, 11-year-old Emil must use the only two things he has left—creativity and imagination—as he embarks on a perilous journey to find his father. Inspired by the true coming-of-age story of a Holocaust survivor.GAMEPLAYEmil: A Hero's Journey is a Cinematic 2.5D Puzzle-Platformer that combines intense action, stealth elements and creative puzzle-solving.Play as Emil and Interact with the world to creatively solve puzzles and overcome obstacles. Time your actions such as pulling, pushing, climbing, crawling, hiding and much more to avoid danger and find Olek, Emil's father.A personal note During the midst of Covid, I remember being locked up in my apartment, playing Playdead's masterpiece INSIDE and being blown away by it's art, atmosphere and of course puzzles. After finishing it, I felt a burning inspiration to do something related, but with my personal twist. For some reason, INSIDE's dystopic world, combined with a young boy surviving all on his own, reminded me of something... I didn't know what it was at first but then I understood - It was the survival story of my grandfather, Avraham Hartzook, as a young boy surviving all alone in Europe during WW2, hiding and running from place to place to find shelter.At first, I thought I would be good at creating video games if I was good at playing them. But after a year as a "one man band" and being part of my finals project at Tel-Aviv University, after doing code, animation and level design my self, I understood it would take me years to create something amazing and dealing with all this alone was very hard emotionally and technically.From there, I luckily and happily paired with Afik Yaari (our Producer), Or Hadir (our Animator/3D artist) and later on Nadav Litver (our Technical Director) who we not only worked together but became close friends and a first circle for learning, guidance and more important, support group when times were tough (and they were).Looking back...

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