Mystery Trackers down or not working? crashes or problems?

Have an issue with Mystery Trackers? Report your problem

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Troubleshooting Mystery Trackers: How to Fix Common Problems and Isuses

Mystery Trackers: Fall of Iron Rock Collector's Edition down?

Common fixes:

Clear the Cache of Your PC or Console
Update Mystery Trackers game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Mystery Trackers again.
Install Missing Multiplayer packages.

How to Fix Mystery Trackers Game Server Connection Problems:

Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
  In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
  Now, Restart your computer and Launch Mystery Trackers and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).

Contact Big Fish Games Customer Service

If the problem still persists, contact Big Fish Games customer support. Here is how:

Open email client
Provide all neccessary details about the issues you're experiencing.
Send your email to [email protected]

ABOUT THE GAME

Elephant Ar brings you the latest exhilarating installment of the Mystery Trackers series! After five years, the Mystery Trackers finally have an idea of where your lost colleague could be! But Iron Rock isn’t the town you expected when you arrive to find it patrolled by the new Mayor’s robots, leaving little hope for the remaining residents to escape! Can you use your top-notch detective skills to find out what’s really going on and escape with the residents in time?! Find out in this thrilling Hidden-Object Puzzle adventure! • It’s your first case as a Trainee Mystery Trackers agent, and your partner’s been attacked! Go up against the Dark Trackers to save her... • Play more challenging mini-games and Hidden-Object Puzzles, and unlock the Secret Room to replay your favorites! • Collect Puzzle Pieces, Morphing Objects, and Achievements, and access extra content as you gather mystical minerals! • Always have a plan at hand when you use the helpful Strategy Guide.