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Troubleshooting Paranormal Files: How to Fix Common Problems and Isuses

Paranormal Files: Price of a Secret Collector's Edition down?

Common fixes:

Clear the Cache of Your PC or Console
Update Paranormal Files game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Paranormal Files again.
Install Missing Multiplayer packages.

How to Fix Paranormal Files Game Server Connection Problems:

Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
  In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
  Now, Restart your computer and Launch Paranormal Files and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).

Contact Big Fish Games Customer Service

If the problem still persists, contact Big Fish Games customer support. Here is how:

Open email client
Provide all neccessary details about the issues you're experiencing.
Send your email to [email protected]

ABOUT THE GAME

You are invited along for the latest spine-tingling investigation in the Paranormal Files series! When a tv program gives you a lead on your missing friend’s whereabouts, you and your team are off for your most challenging case yet! Rumors of hauntings have surrounded the Russells’ Winery and Hotel for decades, but it’s not until you arrive that the paranormal goes on the offensive! Something doesn’t want you investigating the secluded island, and it will do anything to keep its secrets buried. Can you uncover the true price of success and escape with your team in time? Find out in this chilling Hidden-Object Puzzle adventure! This is a special Collector's Edition release full of exclusive extras you won’t find in the standard version. The Collector’s Edition includes: • After receiving a startling clue, delve deep into a dark mystery from the past in the bonus game. • Replay your favorite HOPs and mini-games and earn achievements! • Tons of hidden eyes and collectible figurines to find! • Enjoy exclusive wallpapers, concept art, music, videos, and more! • Never get lost with the strategy guide!