Mystery Case Files down or not working? crashes or problems?

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Troubleshooting Mystery Case Files: How to Fix Common Problems and Isuses

Mystery Case Files: The Last Resort Collector's Edition down?

Common fixes:

Clear the Cache of Your PC or Console
Update Mystery Case Files game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Mystery Case Files again.
Install Missing Multiplayer packages.

How to Fix Mystery Case Files Game Server Connection Problems:

Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
  In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
  Now, Restart your computer and Launch Mystery Case Files and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).

Contact Big Fish Games Customer Service

If the problem still persists, contact Big Fish Games customer support. Here is how:

Open email client
Provide all neccessary details about the issues you're experiencing.
Send your email to [email protected]

ABOUT THE GAME

GrandMA Studios proudly presents the next exciting case in the blockbuster Mystery Case Files series! After your last case, a ski trip is just what the doctor ordered, but this is no vacation! Step back into the shoes of the ever-scrupulous Master Detective for an unforgettable new adventure that will take you into the wilderness beyond the quiet town of Mountain View in search of a group of missing travelers, including a member of the royal family. But beware! The town, the hotel, and even the mountain itself hide terrible secrets that could drive a lesser detective mad. You’ll need all the skills you’ve perfected in your career to crack this case, detective! Get ready to hit the slopes in this riveting new Hidden-Object Puzzle Adventure game! This is a special Collector's Edition release full of exclusive extras you won’t find in the standard version! The Collector’s Edition includes: • Return to the deadly mountainside in the bonus chapter! • Navigate the wilderness with the strategy guide! • Find Jigsaw Collectibles to earn achievements and unlock the Bonus Puzzle! • Downloadable wallpaper and music to bring the mystery home!